Refund policy

 

Australiashirts.com Return & Refund Policy

At Australiashirts.com, we want to ensure a transparent and straightforward
shopping experience. Please read our Return and Refund Policy below to
understand your options, timelines, and responsibilities.

1. Return Window

You have 30 days after receiving your item to request a return. Any return
request made after 30 days from the delivery date will unfortunately not be
accepted.

2. Product Condition for Returns

To be eligible for a return, your item must meet the following criteria:

  - Must be in New condition (unworn, unused, unwashed, and with tags still
    attached).
  - Must be in its original packaging.
  - You must provide the receipt or proof of purchase.

3. Return Method & Shipping Fees

  - Return Method: All returns must be sent by mail.
  - Return Label & Shipping Costs: The customer is responsible for arranging the
    return shipping and covering all return shipping costs. We do not provide
    prepaid return labels.
  - Restocking Fees: We do not charge any restocking fees ($0 cost).

4. How to Start a Return

To initiate a return, please contact us at info@australiashirts.com. Once your
return request is accepted, we will provide you with the appropriate return
mailing address and instructions. Please do not send items back to us without
first requesting a return, as they will not be accepted.

5. Damages, Defective Items, and Incorrect Products

Please inspect your order immediately upon reception. If the item is defective,
damaged, or if you receive the wrong item, please contact us right away at
info@australiashirts.com so that we can evaluate the issue and make it right. We
accept returns and will address issues for defective products.

6. Exchanges

Please note that we do not accept exchanges. If you would like a different item,
size, or color, please return your original item for a refund (if eligible) and
place a new order separately.

7. Refunds & Processing Time

Once we receive and inspect your returned item, we will notify you of the
approval or rejection of your refund.

  - Refund Approval: If approved, you will be automatically refunded on your
    original payment method within 15 business days.
  - Bank Processing Delay: Please remember that it can take additional time for
    your credit card company or bank to process and post the refund to your
    account.
  - If more than 15 business days have passed since we approved your return and
    you have not received your refund, please contact us immediately at
    info@australiashirts.com.

8. Contact Information

If you have any questions or need assistance with your return, please reach out
to our team:

  - Email: info@australiashirts.com
  - Phone Number: +61 422097751
  - Physical Address: 11 Dolphin St, Macgregor Queensland 4109, Australia